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Contact Center Technologien

Technologien:

  • Telefon und Voicemail, Fax, Web, E-mail, Brief
  • Middleware (ACD, IVR, IMR, CTI Server, SO, Cache Server, DMS, Dialer etc.)
  • Frontend Software (Vantive, Clarify, Siebel, Remedy, Applix etc.)


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